Política de envío
At Montalava Co., we carefully prepare every order and work to provide clear shipping expectations. Because our products are fulfilled in different ways, items from the same order may arrive separately.
Processing and Fulfillment
Montalava Co. Signature Coffee and Coffee Gear
Our signature coffees and in-stock coffee gear normally ship within 3 business days. Orders are processed Monday through Friday, excluding holidays.
Curated Coffee
Curated coffees are roasted to order by our roasting partner and ship separately from Montalava Co. signature coffee and coffee gear. Processing and delivery times may vary by product.
Made-to-Order Merchandise
Apparel, drinkware, and other made-to-order merchandise are produced by our fulfillment partner after an order is placed. These products ship separately, and processing times vary by product.
Multiple Shipments
If your order contains products from different collections or fulfillment partners, you may receive:
- More than one package
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Packages arriving on different days
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Separate shipping-confirmation emails
- Separate tracking numbers
You will not be charged an additional shipping fee after checkout because an order requires multiple packages.
Shipping Time
After an item ships, delivery within the United States typically takes 3–7 business days. Delivery estimates are not guaranteed and may be affected by the destination, carrier delays, weather, holidays, or periods of high demand.
Shipping Rates
Available shipping methods and charges are displayed at checkout based on the products in your order and the delivery address.
Order Tracking
When each package ships, you will receive a shipping-confirmation email with its tracking information. For orders shipped in multiple packages, tracking information may arrive in separate emails.
Incorrect or Incomplete Addresses
Please review your shipping address carefully before placing an order. Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
Delayed, Lost, or Damaged Orders
Carrier delays can occur after a package leaves our facility or fulfillment partner. If tracking has not updated for an extended period, or your order arrives damaged, contact us with your order number and photos when applicable.
Contact Us
For questions about shipping or an existing order, contact: